The series premiered on April 4, 2009 as part of Disney Channel's Playhouse Disney block, and was one of the charter series that was part of the replacement Disney Junior block which started on February 14, 2011and later, the Disney Junior channel.Each episode begins with Special Agent Oso in the midst of a training exercise, which he usually fails on his first try, causing him to say "It's all part of the plan—more or less" and Paw Pilot, his computerized assistant, which gives him a special alert. Invariably, during the exercise, at least one child is confronted with a simple task he/she have trouble completing it, which a "Shutterbug" drone notices. Oso is always assigned to the case, and his Paw Pilot, along with the unseen Mr. Dos, illustrate his client's plight and assign him a mission to help the child complete the task. To do so, the Paw Pilot provides Oso with "three special steps," a simplified step-by-step guide to completing the task. Oso is transported to the child's location and attempts to follow the steps; as the three special steps are, in and of themselves, usually too vague to complete the task properly, the Paw Pilot also gives further elaborations, including at least one helpful trick. On the third and final step, the Paw Pilot senses the time limit on the task (between 3–19 seconds) and begins counting down when the time limit is near; Oso and the child usually complete the task just as time is up.

Returning from the assignment, the helpful trick given during the assignment always turns out to be the same trick Oso needed to complete the interrupted training exercise, which he likewise completes and passes.The colorful special agent teddy bear who predominantly works on helping children perform tasks such as blowing bubbles, making a card or cleaning their rooms; he is the main character of the series. His name 'oso' is Spanish for 'bear'. He and his friends work for U.N.I.Q.U.E. (The United Network for the Investigation of Quite Unusual Event