1) Nippy said he didn't want ANYTHING to do with iPods or anything Apple
2) yes, this is whatcha get when you try and jailbreak your ipod touch or iphone and either screw it up or upgrade said jailbroken ipod touch/iphone to official Apple firmware (although you CAN restore official firmware on a jailbroken ipod, there is a special way to do that though, he probably upgraded it to official firmware via iTunes hoping it would work)
and 3) go find an apple store, but be warned: you'll have to get an appointment even if it's something as simple as an exchange. how retarded. in any case, you probably already voided the warranty by jailbreaking it, so...