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Companies/workplaces that keep changing everything
- 1 year 1 month ago
- Posts: 12787
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Dyzfunk7ional wrote:Thats why I hate marketing/selling. Managers don't seem to realize that people most of the time don't want any other stuff being sell to them. They want only what they have in mind. Thats all.
And from the stand point of the costumer, is pretty annoying having reps stalking you.
I agree. Most of our customers are calling to save money, not spend anymore. We sell about 4 home security systems per day. Even though we get paid big on them, it isn't worth the effort.DeliGuy wrote:Dude I live with the same junk as you! When I started selling insurance with my company it was just sell the auto and if you get a customer that wants a renters policy great. Then a few months down the road we were being chewed out for not selling enough renters! They have messed with our job time and time again. We took a 10k a year pay cut back a couple of years ago. They tried to get us to sell warranties on cars a couple of years ago. Under our new pay plan we aren't paid a set price per policy like we used to. We are paid based on the number of sales we average a day, number of vehicles on a policy, type of coverage on the policy, limits on the policy, and the company we sell them with. If we don't sell a certain percentage of auto and home/renters together they pay us less. They also keep bringing in these new lead sources that they say are great but really it's people who call a bank with questions on their account and some rep tells them that their rate is too high even if they have low rates or it's idiots who think they can actually get insurance for 39/mo even with a bad driving history... I feel your pain bro!
Sounds like our managers are reading the same book. I can understand having metrics because some sales people don't even try to be salesmen. The problem is when they set expectations and like Vkimo said keep raising them till they become impossible.
I just wish we could go back to the days of job security and just going to work and doing our job. You just don't see many people staying with a company for more than a few years. Now these companies have created a cut throat and highly stressful revolving door just to make slightly higher profit. Even middle and upper management are always stressed at a lot of these companies. I miss the days where the bosses just sit in their offices doing very little and let the workers do their job. All this corporate textbook theoretical thinking, copying what the other is doing has ruined it.
Google has the right idea
http://www.youtube.com/watch?v=HxCy4NNt3f8Are you sure you want to delete this post? Yes | No 
- 1 year 1 month ago
- Posts: 2852
Dude I live with the same junk as you! When I started selling insurance with my company it was just sell the auto and if you get a customer that wants a renters policy great. Then a few months down the road we were being chewed out for not selling enough renters! They have messed with our job time and time again. We took a 10k a year pay cut back a couple of years ago. They tried to get us to sell warranties on cars a couple of years ago. Under our new pay plan we aren't paid a set price per policy like we used to. We are paid based on the number of sales we average a day, number of vehicles on a policy, type of coverage on the policy, limits on the policy, and the company we sell them with. If we don't sell a certain percentage of auto and home/renters together they pay us less. They also keep bringing in these new lead sources that they say are great but really it's people who call a bank with questions on their account and some rep tells them that their rate is too high even if they have low rates or it's idiots who think they can actually get insurance for 39/mo even with a bad driving history... I feel your pain bro! [quote]In my final meeting with the gods from the heavens above, as they spoke to me and hit me with the power of the Ultimate Warrior, they told me Exit stage left! Exit stage rigAre you sure you want to delete this post? Yes | No 
- 1 year 1 month ago
- Posts: 4869
Thats why I hate marketing/selling. Managers don't seem to realize that people most of the time don't want any other stuff being sell to them. They want only what they have in mind. Thats all.
And from the stand point of the costumer, is pretty annoying having reps stalking you.Are you sure you want to delete this post? Yes | No 
- 1 year 1 month ago
- Posts: 2095
- Super Mod
- Editor
Yeah, I've noticed things like this. At my last job I worked in a warehouse shipping merchandise ordered from an online store. Management wanted the shippers to average 15 packed orders an hour. They wanted us to write down when we started shipping, and when we stopped..down to the minute. Well, after awhile they found out we were shipping at a rate of 20 orders an hour. You'd think we'd get a pat on the back, right? Nope, they wanted us to ship 25 an hour now. It was so stupid, all of the packers caught on and no longer tried to ship faster for fear of upping the quota again. So in effect, the boss was promoting low productivity. If you're gonna push your men, at least offer some incentive. Are you sure you want to delete this post? Yes | No - 1 year 1 month ago
- Posts: 12787
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Mezase_Master wrote:Don't be silly, bassman. You're just not working hard enough and are paid accordingly. They're giving you more work because you need to do more to make up for that. They're changing the system so that they can sell more products to up your salary. And the guys on top work hard enough to earn their millions upon millions. It's absolutely perfect, and it's all thanks to the ingeniously magnificent beauty that is trickle-down economics.
But it isn't working and is creating more work for everyone. Everyone thinks it is a bad idea except the owner or who ever came up with these dumb pie in the sky ideas.
I remember back when I was around your age working at Taco Bell. Corporate would come up with these dumb ass ideas and 90% of the time they wouldn't work. All they did was create more work and stress for everyone. After many people quit or got fired they would go back to the old way.
For example I remember when they installed this device that alerted us when to sir and change out our food on the steam table. We unplugged it after the first week because we were spending more time messing with the timers than making preparing the orders. Plus the alarms got annoying.
Another thing they installed was an energy management system which was supposed to automate everything including the lights, equipment and HVAC. The lights/signs would never come on or go off at the right time and everything would run during a holiday. The air was also never set right either. I ended up hacking into it and fixing a lot of the issues myself. The management company went out of business after a few years and Taco Bell had to go to each store and rip everything out. I could name many more examples. In most cases the changes were from some outsider that the company hired that new nothing about our business. I saw many of them come and go.
I'm not saying change isn't good, but you shouldn't fix things that are not broken. Also if you have to threaten all your workers to make them implement a change it probably is a bad idea. In general small changes are good, complete restructuring is bad (unless you're company is failing which ours isn't).Are you sure you want to delete this post? Yes | No 
- 1 year 1 month ago
- Posts: 9096
Don't be silly, bassman. You're just not working hard enough and are paid accordingly. They're giving you more work because you need to do more to make up for that. They're changing the system so that they can sell more products to up your salary. And the guys on top work hard enough to earn their millions upon millions. It's absolutely perfect, and it's all thanks to the ingeniously magnificent beauty that is trickle-down economics. TMNT wrote:Movin` on up!! To the East side Blah blah Blah Movin on up Gaints lol.Are you sure you want to delete this post? Yes | No - 1 year 1 month ago
- Posts: 12787
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So you guys probably remember me stating that I went back to working in the office. Well I did this because I got tired of having the fact that working from home was a "privilege" thrown in my face. Well that wasn't the only reason, but one of them. Basically to work from home you had to be one of the top reps in the company and after going home those expectation were expected to continue. However they sent more calls in low closing markets to our phones and denied that they were doing it. So I went to work in a newer department at my company that focus on selling products like internet, home security and when ever else they can come up with selling.
Well things have been going good, but now they are wanting to change everything. One change is they are sending every customer that buys Dish in our main sales department to our department. We are supposed to be "verification managers" and make sure the order if correct. In doing this we are supposed to try and sell them internet or home security. 95% of them don't want anything else, but "we are sales people and it's our job to make them buy something else". We are calling it busy work we don't get paid for. Oh and get this....the reps can't see what internet is offered anymore, so they have to send them to us so we can check and then send it back to the rep to sale dish. To top this off they are making a big issue now on closing (of course it's lower with all the bs you're sending) when they said there was no closing when I came over. They are also putting metrics on everything (like what internet speeds we sell) and threatening to write us up if we don't meet them. So what has this done? Closing is even lower and most of the reps are pissed off including me. Now they are threatening us for being negative. On Saturday we got another email saying "Tuesday was going to be a big day for our team and we are going to take on a new leaf". So even more changes and I already know it will be more of the same.
I have had it. Every god damn fucking company I work for does this fuck shit. In the end it doesn't work. It is the owner of our company's fault for creating all of this because he want to compete and have the money his golf buddies have (millions isn't enough I guess). He's putting pressure on management and they are putting it on us. Well really what it is, is these are our slow months and they want us to squeeze every last dime out of the customers we do get.
I guess I'm going to start looking again into starting my own business.Are you sure you want to delete this post? Yes | No
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